Efficient online system improves CAB's service
Panikos Panayi receives an award from David Morris, Past President of BCS and Senior Warden, WCIT
Client
Halton Citizens' Advice Bureau (CAB) helps more than 4,000 people each year with advice covering housing, debt and legal rights.
The challenge
The charity needed a system to store its clients' information, register their queries and book appointments, but did not have budget to do it.
Our help
Panikos Panayi, a regular iT4Communities volunteer with over 20 years of experience, created an online referral system that allowed CAB's clients to log into a secure website and to see which CAB office was available to make a referral. Then, the system generated a receipt to confirm that the person was registered on CAB's books and specified the things that the client needed to take to the appointment.
The system also allowed CAB's staff to see the referrals in real time, to assess their urgency and to contact people if they missed an appointment.
Hiteshi Patel of Halton CAB receives an award from David Morris, Past President of BCS and Senior Warden, WCIT
The results
- A substantial improvement in the quality of the service offered by CAB
- A secure online referral system
- CAB's staff now spends less time organising and prioritising the queries received
The project was so successful that it received the ICT Hub/iT4C Best Impact Award 2006
What our client said
Now our advisers at any CAB office can see which referrals are outstanding. We can better manage demand for our services across our whole district. We could only help people as effectively and efficiently as this with Panikos' volunteering efforts through iT4C.
Hitesh Patel,Manager of Halton CAB
